IT Engineer - Client Support

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Description: 

• Provide technical support to users both on-site and remotely for IT related issues, including the setup and maintenance of PC hardware and software.
• Support a 24x7 production environment.
• Ensure Client Support adheres to ISO 27001 compliance standards.
• Create and deploy software packages using WSUS and maintain antivirus activity.
• Manage and implement small to medium scale IT projects.
• Ensure projects are delivered within the agreed timelines.
• Actively participate in process documentation and enforce policies and procedures.
• Provide recommendations and ideas for continuous improvement and enhancement to reduce onsite support hours.
• Monitor and ensure service level agreement (SLA) is met.
• Manage software licenses and maintain accurate records without delay.
• Plan and implement procedures to reduce IT hardware waste in line with the company’s Go Green  initiatives.
• Manage endpoint lifecycle for leasing.
• Manage the Intel Endpoint Management Assistant platform.

Requirements:

• Degree in Computer Science or Information Technology related fields with minimum 2 years of relevant working experience; or
• Diploma with minimum 4 years of relevant working experience.
• Must be positive, hardworking, and able to work within tight schedule and meeting deadlines.
• Strong interpersonal skills with good written and verbal communication in English.
• Good analytical and problem-solving skills.
• Self-motivated, proactive, resourceful, and able to work independently with minimum supervision.
• Able to be teamed up with colleagues to perform IT systems support functions experience in iPad and Tablet support will be a major added advantage.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!